National Furniture and Mattress Buying Group

Frequently Asked Questions

Do you have any suggestions on buying tips for products?
Please reference our “Buying Guides” section for additional information. For additional information it’s best to contact your local retailer.

How do I get more information on how to maintain my product?
You can reference our “Furniture Care” section for additional tips. It’s best to contact your retailer for additional advice.

Who should I contact to become a partner of Furniture First?
Please CLICK HERE to acquire more information on how to become a preferred partner.

Who do I contact if I have a warranty issue?
Please contact the original store where the product was purchased.

Who should I contact if the retailer is no longer in business?
Please reference your warranty information that was originally provided to you. If you do not have this information handy, please contact the manufacturer which can be found on the law label (law tag).

Do you sell direct?
No. Please use the “Find a Dealer” link to contact the closest retailer to you.

Who should I contact if I have a problem with my order?
Contact the retailer where the product was originally purchased from. Please have your original receipt ready to reference.

How do I use the “Find a Dealer” locator?
To use the “Find a Dealer” locator, 1) Type in your complete address, 2) Click on the SEARCH button 3) Below you will see your returned results.

Will all Furniture First retailers carry the same brand / product?
No. All of our retailers are independently owned family businesses. Each retailer may or may not carry the same brand and in some case not the same product. Please use our “Fina a Dealer” link to contact that retailer.

If I have a technical issue with this website who should I contact?
Please CLICK HERE to submit your inquiry.